May 1, 2014
Purchased a voucher from Amazon for four hours @ $199. Called the beginning of the month to schedule our move for December 20 at 8am. The person I scheduled with was pleasant and informative but when I called the day before the move to confirm time and address, I had to call 5 times and leave four messages. Finally had to threaten to contact Amazon if I did not hear from them and a few minutes later received a call from Nicole. (I was a little anxious as I have had movers confirmed and paid for and then never show up!) Brandon and Wally were our movers and arrived at 8. Very prompt, nice and respectful. My boyfriend was impressed with how quick they both were while also being careful with our belongings. The entire move from start to finish was less than 4 hrs, and they put our bed together before they left. Would definitely hire them again, since we are very happy with the move overall. The only downside was lack of communication. When I needed confirmation, it took forever for Nicole to call me back (all day). But the day of the move, she was very pushy about getting what she needed from me. If it wasn't for the communication issue I would have given a perfect score because Brandon and Wally were so wonderful!!!
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