We had tried several groomers before finding Heather and Nancy at Good Karma. Before, the pups were nervous and upset... which made me nervous and upset. Now, they trot happily in the door, tails wagging. They take one dog at a time, and the same person stays with that dog from beginning to end... no handing off from the prep person to the shampooer to the dryer to the groomer. AND, their cuts are perfect every time! It's a 40-minute drive for us, and worth it!!